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Delivery/T's&C's

 

Online Shop - Terms & Conditions 2025

 

General

  • The purchase of our wines is subject to the terms and conditions outlined below.

  • By placing an order with us online you confirm that you are over 18 years of age, and you agree to be bound by these terms and conditions.

  • We will not sell or deliver wines to anyone who is under 18 years old or, indeed, appears to be under 18 and cannot prove otherwise.

  • All goods sold include VAT and are subject to availability

  • The terms and conditions reflect the current regulations governing the sale and purchase of alcohol and are compliant with English Law.

  • We reserve the right to change modify, substitute or remove, without notice, our pricing and our Terms &Conditions as necessary. We further reserve the right not to accept an order.​

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Minimum Order Quantity

  • The minimum order quantity is 1 case (6 bottles, unmixed or mixed) for delivery

  • There is no minimum order quantity for collection

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Collection

  • All goods can be collected from us and incur no delivery or packaging costs.

  • Please contact us to arrange a collection date.

 

Delivery (local)

  • We offer free delivery within 10 miles of Tetbury, outside this area delivery is by arrangement.

  • We will normally deliver goods within 3 days of ordering and will contact you to arrange a delivery date.

 

Delivery other

  • We will normally deliver goods within 3 days, but delivery can take up to 5 days.

  • This delivery service is valid for the UK Mainland only and the cost is reflected in the online shop.

  • Our deliveries are undertaken by a third-party courier and need to be signed for by a person over the age of 18. They cannot be left unattended.

  • If you or another person aged 18 or over are not able to accept the delivery the courier will leave details to rearrange delivery.

  • If a second delivery attempt is also missed, then the goods will be returned to us. An alternative delivery can then be arranged at additional cost.

 

Out of stock goods

  • If a product is out of stock, we will contact you with an option to either cancel your order or arrange delivery when the product is back in stock.

 

Methods of payment

  • The payment for your order is sent to us via a secure server that uses the latest SSL encryption technology that is embedded in our website. This is to protect your credit card details.

  • We accept Visa, Mastercard, Amex, Visa Electron and Maestro (Switch).

  • The total cost of your order is the price of the products including delivery charges (where applicable).

  • All purchases are cleared by the credit card company prior to dispatch. We cannot accept responsibility for dispatch being held back as a result of incorrect or invalid payment details being given.

 

Returns/Refunds/Claims

  • We will provide a refund of all fees relating to any faulty wines. The faulty wine will need to be returned to us.

  • Claims for breakages or other transport damage must be made to us at the time of receipt and followed up in writing or by email to us within 2 days of receipt.

  • We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

 

Cancellation

  • We operate a policy for cancellation that allows you to cancel your order before the goods are out for delivery and you will receive a full refund.

  • If cancellation occurs whilst the goods are in transit, then you shall be entitled to a refund less the delivery costs.  

  • If cancellation occurs after delivery (but only within 7 days of delivery) then a refund will be given upon the return of the goods to us. The costs for returning the goods will be at your expense and the goods must be in an unused state and of perfect resaleable quality.

 


If you have any questions or wish to contact us, please contact us by email info@larkhillvineyard.co.uk

or phone +44 (0)7826 529310

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Registered address: Larkhill Vineyard, Ilsom, Tetbury, Gloucestershire GL88RX

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